Terms and Conditions

Who you are dealing with

When you register with Fortune Games, your contract is with Jumpman Gaming Limited, which runs our brand. Fortune Global Limited owns the brand. The Gambling Commission licenses and regulates Jumpman Gaming Limited for players in Great Britain (account number 39175). Players outside Great Britain are covered by the Alderney Gambling Control Commission.

All times in our terms are given in GMT. You are responsible for reporting any winnings where your local tax rules require it, and we do not give tax or legal advice.

Who can play

You must be 18 or over, and of legal gambling age where you live, to open an account. Playing under age is a criminal offence, and we may ask for proof of age at any time. Registration is not available in a number of countries listed in our full terms. Each person may hold one account only.

Your account

You choose your own username and password when you join, and keeping them private is your responsibility. If you forget your details, use the Forgotten Password link and we will email you a reset link. Please log out when you finish playing.

We may ask for documents that confirm your age, identity, address and payment method, and we may repeat these checks from time to time. If information cannot be confirmed, we may hold back winnings and suspend or close the account.

If you do not log in for 365 days in a row, your account becomes inactive. We contact you before that happens using the details on your account.

Closing your account

You can ask us to close your account by email, and you can reopen it later on request. Closure takes effect 72 hours after our support team confirms your request, and logging in during that time cancels it. Closing an account is not a responsible gambling tool: if you want to block access for gambling reasons, please use self-exclusion instead.

Bonuses and payments

Every offer has its own conditions, including wagering, eligible games and limits on how much bonus money can be converted. Bonus money cannot be withdrawn directly. All deposits and withdrawals are in GBP, the minimum deposit is £10, and you can add up to 3 payment cards. a £2.50 fee applies to each Pay by Mobile deposit, and withdrawals cannot be paid back to Pay by Mobile.

Customer funds

Jumpman Gaming Limited keeps customer money in a client bank account that is separate from company funds. These balances are not protected if the company becomes insolvent, which the Gambling Commission rates as the Not Protected level.

Complaints and disputes

If something goes wrong, please raise a complaint with our customer care team within six months of the issue. We confirm receipt within 48 hours, may ask you for more details, investigate and give you our decision within 8 weeks of receiving everything we asked for.

If you are still unhappy, or you have no answer after 8 weeks, players in the UK can take the dispute to eCOGRA, an independent and free Alternative Dispute Resolution service. Its ruling is final for both sides. Players outside the UK can contact the Alderney Gambling Control Commission.