Contact Us

Our support team

For help with your account, payments or bonuses, email us at [email protected]. We aim to answer every email within 2 business days. Our live chat is open from 9am to 4pm, Monday to Friday. You can also send your question through the web form on our help page.

Complaints

If you want to make a complaint, please contact our customer care team within six months of the issue. We confirm receipt within 48 hours and give you our decision within 8 weeks of receiving all the information we need. UK players who are not happy with the outcome can refer the dispute to eCOGRA free of charge.

Safer gambling support

If gambling is becoming a problem, the National Gambling Helpline is open 24/7 on 0808 8020 133. It is free, confidential and run by GamCare.

Company details

Fortune Global Limited owns Fortune Games, and Jumpman Gaming Limited runs it. The Gambling Commission licenses Jumpman Gaming Limited for players in Great Britain, account number 39175. Our operator's registered office is in Alderney, Channel Islands (GY9 3TQ), and it does not accept letters there.